Financial institutions face ADA demand letters when online statements are unreadable by screen readers. We turned compliance risk into customer trust.
Concrete outcomes from making financial documents accessible and trustworthy.
Reduction in accessibility-related customer service inquiries.
WCAG conformance level reached across all digital statements and documents.
Typical timeline for full document accessibility remediation at enterprise scale.
A regional bank with 2M+ customers received an ADA demand letter citing inaccessible online statements. Their PDF documents, generated from legacy systems, were image-based scans with no text layer — completely unreadable by screen readers. Blind customers could not independently verify transactions, check balances, or detect fraud.
The bank faced not only legal exposure but reputational damage. Customer trust, the currency of financial services, was eroding. Support calls from visually impaired customers were lengthy, frustrating, and expensive for both parties.
Bovolution implemented a two-phase approach. First, we remediated the existing statement archive — 18 months of back-dated PDFs — using automated OCR validation followed by manual tagging for complex tables and charts. Second, we reengineered the generation pipeline to produce natively accessible PDF/UA documents from the data layer.
We also built a customer-facing accessibility hub with alternative formats (HTML, large print, Braille-ready) and trained the support team on assistive technology basics. The result: customers who once called for help now browse statements independently.
Every statement your customers cannot read is a relationship at risk. Let's make your financial services truly inclusive.
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